You can check the status of your order by logging into your account and visiting the “My Orders” section. If you don’t have an account, you can also track it using the link in your order confirmation email.
What payment methods do you offer?
We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express), debit cards, and PayPal.
What is your return policy?
We offer a 30-day return policy. Please ensure that the returned item is unused and in its original packaging. Detailed return instructions can be found on our Return Policy page.
Can I change or cancel my order?
Once an order has been processed, we cannot guarantee that changes or cancellations can be made. However, you can contact our customer service team as soon as possible and we will do our best to help you.
Do you ship internationally?
Yes, we ship internationally. The specific shipping costs and delivery times will vary depending on the destination.
How do I contact customer service?
You can contact us via email at alliciamiles@cascadegoodsshop.com or call our customer service at +1-520 567 5249. Our customer service team will respond to your questions within 24 hours.
What is your product warranty policy? All products have a one-year warranty. Please refer to the product packaging or our warranty policy page for warranty details.
How do I register an account? Click the “Register” button on the homepage, fill in the relevant information and submit to complete the account registration.
What if I receive a damaged item? Please contact customer service immediately and provide the order number and photos of the damaged item. We will process your return or exchange as soon as possible.
