Refund Request: If you are not satisfied with the product you purchased, please submit a refund request via email or website within 30 days of receiving the product.
Conditions: The product for which the refund is requested must be unused, unwashed and in its original packaging. Some products (such as underwear and customized products) are not eligible for the refund policy.
Processing Time: Refund requests will be processed within 7 working days after receiving the product and confirming that it meets the refund conditions.
Refund Method: Refunds will be refunded to the original payment method. Please note that the time it takes to process a refund may vary depending on the payment platform.
Shipping Costs: The original shipping costs are not refundable. The shipping costs of returned products are borne by the customer unless there is a product quality issue or the wrong product was shipped.
Replacement Policy: If you need to replace the product, please contact customer service directly to arrange. The shipping costs of the replacement product are borne by the customer.
